Privacy Policy

Privacy Policy

DaeGo Limited ("we," "us," or "our") operates the DaeGo mobile application and platform. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our services.

By accessing or using DaeGo, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information You Provide:

• Full name, phone number, and email address during account registration
• Profile photo (optional)
• Payment information including credit/debit card details or mobile money account information
• Government-issued identification for driver verification (drivers only)
• Vehicle registration and insurance documents (drivers only)

B. Location Information:

• Precise GPS location during trip requests, active rides, and for navigation purposes
• Pickup and drop-off locations you specify
• Location history associated with your account

C. Usage and Device Information:

• Device type, operating system, mobile network, and unique device identifiers
• App usage data including features accessed and time spent on the app
• IP address and browser type (if accessing via web)
• Trip history, dates, times, routes, fares, and distances traveled

D. Communications:

• Messages exchanged between riders and drivers through the app
• Customer support inquiries and feedback
• Referral information when you invite friends to use DaeGo

E. Other Information:

• Loyalty points balance and rewards history
• Ratings and reviews you provide or receive
• Photos or documents you upload for verification purposes

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To connect riders with drivers, facilitate trip requests, enable navigation, process payments, and complete transportation services
• Account Management: To create, maintain, and verify your account and identity
• Safety and Security: To verify driver credentials, monitor trips for safety, prevent fraud, and respond to emergencies
• Loyalty Rewards: To track and manage your loyalty points, referrals, and rewards earned through the platform
• Payment Processing: To process fares, manage refunds, and maintain transaction records
• Communication: To send trip confirmations, receipts, service updates, promotional offers, and respond to inquiries
• Improvement and Analytics: To analyze usage patterns, improve app functionality, develop new features, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and law enforcement requests
• Marketing: To send you information about promotions, new features, and partner offers (you may opt out at any time)

3. How We Share Your Information

We share your information only in the following circumstances:

A. With Drivers and Riders:

• Riders' names, phone numbers, pickup/drop-off locations, and profile photos are shared with drivers to facilitate trips
• Drivers' names, phone numbers, vehicle information, photos, and locations are shared with riders

B. With Service Providers:

• Payment processors to handle transactions securely
• Cloud storage providers to store data
• Analytics providers to understand app usage
• Customer support platforms to assist with inquiries
• SMS and email service providers for notifications

C. For Legal and Safety Reasons:

• With law enforcement, government authorities, or legal entities when required by law or court order
• To protect the rights, property, or safety of DaeGo, our users, or the public
• In connection with investigations of fraud, safety incidents, or violations of our Terms of Service

D. Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

E. With Your Consent:

• We may share your information with third parties when you explicitly consent to such sharing

We do not sell your personal information to third parties for their marketing purposes.

4. Location Data and Permissions

DaeGo requires access to your device location to provide core services. Location data is used to:

• Show nearby available drivers
• Enable accurate pickups and drop-offs
• Provide real-time navigation during trips
• Calculate fares based on distance traveled
• Enhance safety through trip tracking

You can control location permissions through your device settings. However, disabling location access will prevent you from using ride-hailing features. Location is accessed only when the app is in use or during active trips.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure payment processing through certified payment gateways
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure cloud storage with reputable providers

While we strive to protect your information, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations, tax requirements, and accounting standards
• Resolve disputes and enforce our agreements
• Support safety, security, and fraud prevention efforts

When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

7. Your Rights and Choices

You have the following rights regarding your personal information:

A. Access and Update:

• You can access and update your account information directly through the app settings

B. Data Deletion:

• You may request deletion of your account and personal data by contacting us at Corporate@daego.com

C. Opt-Out of Marketing:

• You can opt out of promotional emails and SMS by following the unsubscribe instructions in the messages or adjusting your notification preferences in the app

D. Location Settings:

• You can control location permissions through your device settings

E. Data Portability:

• You may request a copy of your personal data in a portable format

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy

DaeGo is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

9. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Deliver personalized content and advertisements
• Improve security and prevent fraud

You can control cookies through your browser or device settings, though disabling them may affect app functionality.

10. Third-Party Links and Services

The DaeGo app may contain links to third-party websites, services, or payment providers. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws. By using DaeGo, you consent to such transfers. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes through the app, email, or by posting a notice on our website. Your continued use of DaeGo after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

DaeGo Limited
TREND DIGITALS LTD
6 Bleriot Avenue
ADDLESTONE, KT15 1ED
United Kingdom (GB)

Email: Corporate@daego.com
Phone: +233 26 766 8837
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (GMT)

14. Consent

By creating an account and using DaeGo, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, storage, and sharing of your information as described herein.